Setting up a new connection

[dannbrie07]

I've done all the things and got the your account is active email but the internet light on the modem hasn't come on. I ve tried resetting the modem and left it for 30min but still nothing.

[BasilDV]

Hi @dannbrie07

Welcome to the Community!
 

We'd like to check if there's any missing piece for the service to work.

Shoot me a PM with your TPG Username or customer ID number.

BasilDV

[Shane]

We have not yet received your details.

You may also try to check this article that we did, New Connection Setup Help (https://community.tpg.com.au/t5/Broadband-Internet/New-Connection-Setup-Help/td-p/24252).

Let us how it will go. 

I've done all the things and got the your account is active email but the internet light on the modem hasn't come on. I ve tried resetting the modem and left it for 30min but still nothing.