We have not yet received your details.
You may also try to check this article that we did, New Connection Setup Help (https://community.tpg.com.au/t5/Broadband-Internet/New-Connection-Setup-Help/td-p/24252).
Let us how it will go.
I've done all the things and got the your account is active email but the internet light on the modem hasn't come on. I ve tried resetting the modem and left it for 30min but still nothing.