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TP Link Archer vr1600v overheating and plastic turning brown

TJ
Level 2
Level 2

I have the tpl link vr1600v  modem router, which is now getting very hot.  It's located in a cool free airflow position.  The outside plastic at the top is turning brown...will it catch fire?  This was supplied by tpg, and if it catches fire are they liable lfor the resulting fire damage?

I have contacted tpg  via email on 3 occasions and only get the thanks for email blah blah. 

The tplink would still be under warranty 

 

Would be nice if they actually replied via email. 

1 REPLY 1
Angeli
Moderator

Hi @TJ

 

I believe your modem needs a replacement is you are having this type of issue. Kindly PM to me the following:

 

TPG customer ID/username:

Account name:

Preferred delivery address: 

Contact number:


How do I private message (PM) in the community

 

Thanks,

Angeli