TP link Ax1500 connection issue

[avinash]

Hi, I got a Tp-link Ax1500 wifi 6 router and I have already got my nbn account activated as confirmed by TPG technical support team. I configured the router myself and again over phk e with TPG technical support team (same process both time) but I still couldn't connect to internet? Is there anytjing more I have been missing apart from quick setup process. Thank you.

[david64]

Hi @avinash . This might help.

https://community.tpg.com.au/t5/Modems-and-Devices/Replacing-Archer-VR1600V-with-Archer-AX10/m-p/977...

[Anonymous]

Hey, avinash. Check the link that @david64 shared. Make sure to update the VLAN ID of the connection settings to '2' and try to include the domain '@tpg.com.au' for the username.

Let us know how it will go and in the event that still unable to establish connection, shoot us a PM with your details so we can proceed with initial assessment.

How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.