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TP link Ax1500 connection issue

avinash
Level 2

Hi, I got a Tp-link Ax1500 wifi 6 router and I have already got my nbn account activated as confirmed by TPG technical support team. I configured the router myself and again over phk e with TPG technical support team (same process both time) but I still couldn't connect to internet? Is there anytjing more I have been missing apart from quick setup process. Thank you.

2 REPLIES 2
Shane
Moderator

Hey, avinash. Check the link that @david64 shared. Make sure to update the VLAN ID of the connection settings to '2' and try to include the domain '@tpg.com.au' for the username.

 

Let us know how it will go and in the event that still unable to establish connection, shoot us a PM with your details so we can proceed with initial assessment.

How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.