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The new tpg wifi 6 modem

sorebuttcheek
Level 2

Hi,

 

So I have nbn hfc, unlimited superfast and the archer v1600 modem, and the internet drops out alot, like every 5 minutes.

 

I noticed they have a new wifi 6 modem VX420-G2h, Can I buy it, maybe it will improve things?

 

How much does it cost?

 

 

10 REPLIES 10
BasilDV
Moderator

Welcome to the Community @sorebuttcheek

 

We'd like to check on what we can offer you.

Shoot me a PM with your TPG username or customer ID number.

 

BasilDV

david64
Level 13

@sorebuttcheek @BasilDV . It might be better to check out these dropouts first. Does the router lose its WAN ip address, or at least change after each dropout? Are there any PPP messages in the router system log indicating network failure?

TPG say that the VR1600 can support the superfast and ultrafast speeds.

Moderators usually point the finger at wifi interference in these cases.

sorebuttcheek
Level 2

In 2 hours I have about 31 pages of this in the logs

 

12022-04-10 08:01:35DHCPDNoticeSend OFFER with ip 192.168.1.100
22022-04-10 08:01:35DHCPDNoticeRecv DISCOVER from D8:8C:79:3D:CA:8D
32022-04-10 08:00:31DHCPDNoticeSend OFFER with ip 192.168.1.100
42022-04-10 08:00:31DHCPDNoticeRecv DISCOVER from D8:8C:79:3D:CA:8D
52022-04-10 07:59:24DHCPDNoticeSend OFFER with ip 192.168.1.100
62022-04-10 07:59:24DHCPDNoticeRecv DISCOVER from D8:8C:79:3D:CA:8D
72022-04-10 07:58:20DHCPDNoticeSend OFFER with ip 192.168.1.100
82022-04-10 07:58:20DHCPDNoticeRecv DISCOVER from D8:8C:79:3D:CA:8D

 

 

Having issues with the phone as well, dropping out on a call, not ringing, and not being able to call out.

It does work sometimes though. 

 

Phone is is hard wired. so not sure if wifi is the issue.

 

Also notice this in the log?

12022-04-10 08:05:50VOIPInformationcan not find any account forthe incoming call
22022-04-10 08:05:14VOIPInformationcan not find any account forthe incoming call
32022-04-10 07:16:35VOIPInformationRegister to server address 172.26.0.33:5060
42022-04-10 06:16:40VOIPInformationRegister to server address 172.26.0.33:5060
52022-04-10 06:08:06VOIPInformationcan not find any account forthe incoming call

 

 

david64
Level 13

@sorebuttcheek . Regarding the VOIP messages, mine does same thing even when not using the phone. Either a bug in router firmware or in TPG's VOIP server. Doesn't affect phone or internet. Your phone issues might be something else.

 

Regarding DHCPD messages, there is something wrong with the device having the mac address shown.

Is it ethernet or wifi? What type of device? If wifi, what is the signal strength? And the wifi connection speed to the router?

 

Device sends Discover, router sends Offer, device sends Request, router sends Acknowledge. The device is not receiving the Offer or is ignoring it.

At a time when it is working, look at the router log and note the DHCPD messages.

 

If the device is a PC, do a    ipconfig /all    command and paste output in your reply.

Shane
Moderator

Hi sorebuttcheek. What troubleshooting have you performed so far? We can confirm that the internet is connected, in the event that you have done performing power cycle we will raise this matter to our Technical Team for investigation if this is the case send us a Private Message with your best contact number and preferred time. 

 

 

In 2 hours I have about 31 pages of this in the logs

 

1

2022-04-10 08:01:35

DHCPD

Notice

Send OFFER with ip 192.168.1.100

2

2022-04-10 08:01:35

DHCPD

Notice

Recv DISCOVER from D8:8C:79:3D:CA:8D

3

2022-04-10 08:00:31

DHCPD

Notice

Send OFFER with ip 192.168.1.100

4

2022-04-10 08:00:31

DHCPD

Notice

Recv DISCOVER from D8:8C:79:3D:CA:8D

5

2022-04-10 07:59:24

DHCPD

Notice

Send OFFER with ip 192.168.1.100

6

2022-04-10 07:59:24

DHCPD

Notice

Recv DISCOVER from D8:8C:79:3D:CA:8D

7

2022-04-10 07:58:20

DHCPD

Notice

Send OFFER with ip 192.168.1.100

8

2022-04-10 07:58:20

DHCPD

Notice

Recv DISCOVER from D8:8C:79:3D:CA:8D

 

 

Having issues with the phone as well, dropping out on a call, not ringing, and not being able to call out.

It does work sometimes though. 

 

Phone is is hard wired. so not sure if wifi is the issue.

 

Also notice this in the log?

1

2022-04-10 08:05:50

VOIP

Information

can not find any account forthe incoming call

2

2022-04-10 08:05:14

VOIP

Information

can not find any account forthe incoming call

3

2022-04-10 07:16:35

VOIP

Information

Register to server address 172.26.0.33:5060

4

2022-04-10 06:16:40

VOIP

Information

Register to server address 172.26.0.33:5060

5

2022-04-10 06:08:06

VOIP

Information

can not find any account forthe incoming call

 

 

sorebuttcheek
Level 2

Another drop out and this is the log.

 

I have power cycled the modem, heaps, factory reset it. power cycled again and again. and some more.

It just keeps dropping out constantly.

The phone will drop out when talking as well.

 

12022-04-10 20:31:55PPPInformationppp3 sent [LCP TermReq id=0x4 "Peer not responding"]
22022-04-10 20:31:54VOIPInformationRegister to server address 172.26.0.98:5060
32022-04-10 20:31:54VOIPInformationRegister to server address 172.26.0.98:5060
42022-04-10 20:31:54VOIPWarningevery IP of the domain has been tried, but we didn't find the correct one!
52022-04-10 20:31:52PPPInformationppp3 sent [LCP TermReq id=0x3 "Peer not responding"]
62022-04-10 20:31:52PPPWarningppp3 LCP down
72022-04-10 20:31:52PPPErrorppp3 LCP down
82022-04-10 20:31:52PPPErrorppp3 Peer not responding
david64
Level 13

@sorebuttcheek . The PPP messages mean there's a problem in the NBN part of the network. The Arris box or the coax cable to the main cable or further on, or in TPG's network. The phone is affected by the dropout like any other device. TPG has to handle this.

You can check the coax cable from the wall socket to the Arris box and the ethernet cable from Arris to the router. Check they are secure and not stretched.

 

There's a small chance the VR1600 is faulty. Does it recover by itself or do you have to restart it?

sorebuttcheek
Level 2

@david64 wrote:

@sorebuttcheek . The PPP messages mean there's a problem in the NBN part of the network. The Arris box or the coax cable to the main cable or further on, or in TPG's network. The phone is affected by the dropout like any other device. TPG has to handle this.

You can check the coax cable from the wall socket to the Arris box and the ethernet cable from Arris to the router. Check they are secure and not stretched.

 

There's a small chance the VR1600 is faulty. Does it recover by itself or do you have to restart it?


I have been using the tpg mobile app to test connection, and when it sees the fault, the button to lodge a fault becomes visible, which I then use.

 

Tpg say issue is resolved after about 24 hours. however the internet keeps dropping out.

 

It use to drop out every now and then, but it is getting progresively worse, to the point that it's becoming frustratingly difficult to get any meaningfull work done on the pc.

 

The modem recovers by it self after about 5 minutes.

 

 

 

david64
Level 13

@sorebuttcheek . If it recovers by itself, I'd say the router is ok.

When dropout occurs, what happens to the WAN and Internet lights on Archer and the lights on Arris?