Thanks for raising this to our attention and we apologise for the inconvenience.
We were able to locate your account using your community details and understand that you've been in touch with our Tech team.
The case was raised to our Engineers and an NBN technician was requested to check your service.
Further updates will be given within 24 to 48 hours as soon as an update becomes available.
What is the model and make of the modem/router affected? I suggest to perform a factory reset on the modem and let us know how it will go.
I'm getting a message that my '"Ethernet" doesn't have a substantial association' after I unplugged my modem for a piece. What might be an explanation/fix for this?