Upgrade Router

[Wispac]

Hi there,

We are a company using NBN Business FTTB XXL Bundle Fast Plan near Wynyard, Sydney. Recently we found the internet speed is not that great. Could you please advise should we change our current router or upgrade our current plan? 

If you need more information, please let me know.

Kind regards,

Ron

[BasilDV]

Hi @Wispac,

Welcome to TPG Community!

We'd like to look into your account for better understanding of the situation and provide you a reasonable resolution of the issue that you are facing.

Please send me a PM with your TPG username or customer ID number.

How do I private message (PM) in the community

Regards,

BasilDV

[Riezl]

Hi @Wispac, thanks for providing the account details via PM. We have checked the status of your connection and we are not detecting any fault on the line or network that may affect the service at the moment.

When you say that the speed is not that great, have you checked it here: https://www.speedtest.net/ ?

If not, would it be possible for you to run a speed test using only one device connected via ethernet cable or Wi-Fi and provide us the speed test result?

[Wispac]

Hi,

Please see the speedtest report as attached. We suppose the speed should be at leat 50Mbps.

Could you please advise the available options to solve the issue? Like change the router if applicable?

Really appreciate your support.

Kind regards,

Ron

[Riezl]

We'd like to check what can be done to improve the speed you're getting at the moment, @Wispac.

We'd like to arrange one of our senior technical specialists to contact you for further testing. Please PM us your best contact number and most convenient time to receive a call for troubleshooting.

If there's a need for us to replace the modem or upgrade your plan, you will be advised by our Technical Team.

[Riezl]

Hi @Wispac, we'd like to make a follow up regarding your best contact number and most convenient time to receive a call for troubleshooting.

We'll wait for your PM. Thank you.

[Riezl]

Hi @Wispac, if you are connecting all your devices via Wi-Fi, these community articles can help you improve the wireless connectivity performance.

Easy Steps to Improve Wi-Fi Connection In Your Home
 

Wireless Channel on your modem - what is it and why should I change it?

Wi-Fi troubleshooting steps - No Internet/Connection

Otherwise, please PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you for assistance. Thank you.