TPG Community

Get online support

Upgrades ftp ans modem will not detect

Sheeza
Level 2
Connected to ftp and now my modem will not detect anything, haven’t had any internet for 3 days now, why will it no configure
3 REPLIES 3
david64
Master

Hi @Sheeza . Were you notified that upgrade was completed?

What is the state of the lights on NBN box?

What type of connection were you using before upgrade?

What model wifi router?

Sheeza
Level 2
I have no dsl or internet lights in at all
adib_rahmang
Community Manager

Hi @Sheeza,

 

Send me a private message and we'll check out what's going on.