Urgently need modem

[ronronmode]

Hi TPG,

I have registered and paid for your nbn internet services on 19 Feb, I received email to ask me to plug in my modem but I am still waiting for the modem to be delivered (there is no tracking number for me to check on). I urgently need the internet to be setup for study and wfh, please help to update my status and send me my modem asap. Thank you.

[Anonymous · Accepted solution]

Hey, ronronmode.

Welcome to the community!
 

We'd love to help and chase this with our Account Specialists Team, to better understand the status of the order send us a Private Message with your account detaisl (Username/Customer ID together with the address on file). Also include your best contact number and preferred time.

How do I private message (PM) in the community

Regards,

Hi TPG,

I have registered and paid for your nbn internet services on 19 Feb, I received email to ask me to plug in my modem but I am still waiting for the modem to be delivered (there is no tracking number for me to check on). I urgently need the internet to be setup for study and wfh, please help to update my status and send me my modem asap. Thank you.