Urgently need modem

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ronronmode
Level 2
Hi TPG,

I have registered and paid for your nbn internet services on 19 Feb, I received email to ask me to plug in my modem but I am still waiting for the modem to be delivered (there is no tracking number for me to check on). I urgently need the internet to be setup for study and wfh, please help to update my status and send me my modem asap. Thank you.
1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hey, ronronmode.

Welcome to the community!
 

We'd love to help and chase this with our Account Specialists Team, to better understand the status of the order send us a Private Message with your account detaisl (Username/Customer ID together with the address on file). Also include your best contact number and preferred time.

How do I private message (PM) in the community

 

Regards,

 

 

Hi TPG,

I have registered and paid for your nbn internet services on 19 Feb, I received email to ask me to plug in my modem but I am still waiting for the modem to be delivered (there is no tracking number for me to check on). I urgently need the internet to be setup for study and wfh, please help to update my status and send me my modem asap. Thank you.

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1 REPLY 1
Shane
Moderator

Hey, ronronmode.

Welcome to the community!
 

We'd love to help and chase this with our Account Specialists Team, to better understand the status of the order send us a Private Message with your account detaisl (Username/Customer ID together with the address on file). Also include your best contact number and preferred time.

How do I private message (PM) in the community

 

Regards,

 

 

Hi TPG,

I have registered and paid for your nbn internet services on 19 Feb, I received email to ask me to plug in my modem but I am still waiting for the modem to be delivered (there is no tracking number for me to check on). I urgently need the internet to be setup for study and wfh, please help to update my status and send me my modem asap. Thank you.