VX220-G2v Wi-Fi 5ghz

[Fiery]

@ adamjoliver

Did you end up convincing them to supply another modem?

I have just bought the same modem from TPG, my issue is with the VOIP not working.

[adamjoliver]

Yes, I now have a VX420. It’s been over two weeks and it has been stable, no wifi issues. Fingers crossed! Initial issue with VOIP but the engineers sorted it out, which was great.

[BasilDV]

Hi @Fiery

We've responded from your previous post.

We'll wait for your account details via private message in order to restore your VoIP service.

BasilDV

[alanguide]

I've had the VX420 for months now and it is solid, except when my FTTN DSL link drops out -- when it restores automatically (no reboot required). Very happy with it overall. I also had initial trouble with VOIP but TPG sorted that remotely (took a few attempts)..

[blakeus101]

I have the exact same issue everyone else is experiencing. My Archer 1600 was fine.

I have to change a 5ghz setting like band to get internet working on 5ghz again. The SSID is connectable but no internet. Signal strength is fine and I'm next to the router.

I called TPG to report this as it is a brand new router that you made me go onto a 6 month contract and pay $10 for but I am going to have to go back to the Archer until I purchase myself a router that works properly.

The agent on the phone said they didn't know about this and would escalate. I advised this has been happening for years to other people. Same exact issue and they were forced to go back to old archer or new router.

I have collated all the posts i could find and the issue has been happening since at least 2022:

https://community.tpg.com.au/t5/forums/replypage/board-id/broadbandboard/message-id/44967

https://community.tpg.com.au/t5/Modems-and-Devices/VX220-G2v-Wifi-Issue/td-p/126748

https://community.tpg.com.au/t5/Modems-and-Devices/VX220-G2v-Wi-Fi-5ghz/td-p/123536

(1) VX220-gv2 Wifi Drop - Page 2 - TPG Community

VX220-G2 5ghz wifi band unstable - TPG (whirlpool.net.au)

[blakeus101]

I have the exact same issue everyone else is experiencing. My Archer 1600 was fine.

I have to change a 5ghz setting like band to get internet working on 5ghz again. The SSID is connectable but no internet. Signal strength is fine and I'm next to the router.

I called TPG to report this as it is a brand new router that you made me go onto a 6 month contract and pay $10 for but I am going to have to go back to the Archer until I purchase myself a router that works properly.

The agent on the phone said they didn't know about this and would escalate. I advised this has been happening for years to other people. Same exact issue and they were forced to go back to old archer or new router.

I have collated all the posts i could find and the issue has been happening since at least 2022:

https://community.tpg.com.au/t5/forums/replypage/board-id/broadbandboard/message-id/44967

https://community.tpg.com.au/t5/Modems-and-Devices/VX220-G2v-Wifi-Issue/td-p/126748

https://community.tpg.com.au/t5/Modems-and-Devices/VX220-G2v-Wi-Fi-5ghz/td-p/123536

(1) VX220-gv2 Wifi Drop - Page 2 - TPG Community

VX220-G2 5ghz wifi band unstable - TPG (whirlpool.net.au)

[Shane]

Hi @blakeus101 ,

Are you still having issues with the modem's connection? If so, please let us know so we can proceed with the investigation.

Regards,

I have the exact same issue everyone else is experiencing. My Archer 1600 was fine.

I have to change a 5ghz setting like band to get internet working on 5ghz again. The SSID is connectable but no internet. Signal strength is fine and I'm next to the router.

I called TPG to report this as it is a brand new router that you made me go onto a 6 month contract and pay $10 for but I am going to have to go back to the Archer until I purchase myself a router that works properly.

The agent on the phone said they didn't know about this and would escalate. I advised this has been happening for years to other people. Same exact issue and they were forced to go back to old archer or new router.

I have collated all the posts i could find and the issue has been happening since at least 2022:

https://community.tpg.com.au/t5/forums/replypage/board-id/broadbandboard/message-id/44967

https://community.tpg.com.au/t5/Modems-and-Devices/VX220-G2v-Wifi-Issue/td-p/126748

https://community.tpg.com.au/t5/Modems-and-Devices/VX220-G2v-Wi-Fi-5ghz/td-p/123536

(1) VX220-gv2 Wifi Drop - Page 2 - TPG Community

VX220-G2 5ghz wifi band unstable - TPG (whirlpool.net.au)

[blakeus101]

Hi Shane, thanks for the quick reply.

No, have to continuously change a setting like the band for 5ghz internet to cut back in. Can't see anyone has had any luck from all the posts over the years and still an issue with the latest firmware.

I see one of the other posters in this thread got the VX420 as a replacement, did that help them?

[alanguide]

---

@blakeus101 wrote:

Hi Shane, thanks for the quick reply.

...

I see one of the other posters in this thread got the VX420 as a replacement, did that help them?

My VX420 is fine on 5GHz.

---

[Shane]

Hi @blakeus101 ,

Let me help check the status of the connection and see what we can do to fix this. Could you flick me a message with your details?

How to send a PM? 

Regards,

Hi Shane, thanks for the quick reply.

No, have to continuously change a setting like the band for 5ghz internet to cut back in. Can't see anyone has had any luck from all the posts over the years and still an issue with the latest firmware.

I see one of the other posters in this thread got the VX420 as a replacement, did that help them?