VoIP service not working

[Febdragon]

Connected handset direct to modem but it doesn’t work. NBN internet working fine

[Ahra_G]

Hi @Febdragon,

We have created an article for issues associated with Homephone: Troubleshooting No Dial Tone - TPG Home Phone/Voice Service 

For further help, kindly PM us with your TPG username/Customer ID so we can have our Tech team to perform troubleshooting along with you. 

Thanks! 

Ahra_G

Connected handset direct to modem but it doesn’t work. NBN internet working fine