Vodafone Wifi Hub 2.0

[hanakz]

I can’t configure the hub to tpg. Tried changing the settings to PPPOE and vlan id 0 or 2 but still no internet. Need help

[david64]

Hi @hanakz . This user got it working. If FTTP, VLAN ID is not used. Other connections use it.

https://community.tpg.com.au/t5/Modems-and-Devices/Vodafone-wifi-hub/m-p/97629

Have you been advised that the TPG connection is active?

[hanakz]

Still doesn’t work on mine ☹️

[david64]

@hanakz . What type of NBN connection do you have?

What lights are lit on the NBN box?

Do a factory reset and re-do setup.

Have you been advised that the TPG connection is active?

[hanakz]

It’s the power and optical that were green light and uni-D1 shows orange light. I’ve tried resetting the hub and re-do the setup. I’m using the FTTP.

[Ahra_G]

Hi @hanakz , 

I've managed to locate your account and can confirm that your service is already active. 

If you have received or has been provided a TPG supplied router, you may want to try setting that up first to confirm that the service is working. 

You may also check out this Community article: Setting up 3rd party devices to work with TPG internet 

Let us know how it goes. 

-Ahra_G