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Huawei HG659 Firmware Upgrade

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smillies
Level 2

Hi,

 

How do I get a get a firmware upgrade for this model?

The router keeps dropping out.

The current firmware is:

Product type: HG659
Device ID: 00E0FC-J3N8W17614002244
Hardware version: VER.B
Software version: V100R001C216B112
regards,
James
1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @smillies ,

 

Thanks for posting the details, we'll request a firmware upgrade and provide you an updates when it becomes available.

 

Cheers!

View solution in original post

8 REPLIES 8
Shane
Moderator

Hi @smillies ,

 

Thanks for posting the details, we'll request a firmware upgrade and provide you an updates when it becomes available.

 

Cheers!

View solution in original post

BasilDV
Moderator

HI @smillies 

 

Firmware has been updated.

 

Let us know if you need further assistance.

 

BasilDV

Addie
Level 2
Hi, can I get a firmware upgrade for my Huawei modem please?

Model: HG659
S/n: J3N8W17A16904009

Thanks!
Riezl
Moderator

Hi @Addie, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern. 

Riezl
Moderator

Hi @Addie, may we know if this is a TPG supplied modem as we can't see that its online?

Addie
Level 2
Yes it is TPG supplied when we swapped from ADSL to FTTB. All with TPG.
Shane
Moderator

Hi @Addie,

 

Thanks for the confirmation. We requested a firmware upgrade for the modem/router, updates will be provided when it becomes available.

 

Let us know should you require further assistance.

 

Regards,

 

 

Yes it is TPG supplied when we swapped from ADSL to FTTB. All with TPG.
Addie
Level 2
Thank you.