Hi @hanakz . This user got it working. If FTTP, VLAN ID is not used. Other connections use it.
Have you been advised that the TPG connection is active?
Hi @hanakz ,
I've managed to locate your account and can confirm that your service is already active.
If you have received or has been provided a TPG supplied router, you may want to try setting that up first to confirm that the service is working.
You may also check out this Community article: Setting up 3rd party devices to work with TPG internet
Let us know how it goes.