Wi Fi not working

[traprun]

Router details: Huawei home gateway HG659.  No wi fi to tablet, ipad or TV (i.e.netflix).  Data cable from router to laptop computer is functioning correctly.  No success with turning router off and on.  All connections are tight, status lights are green.  Please help?

Please delete as I have corrected the problem by resetting the router

[BasilDV · Accepted solution]

Hi @traprun 

Thanks for the update.

We'll close this case as you've mentioned that you were able to resolve the issue.

If you need any assistance, please let us know.

BasilDV

[Riezl]

Hi @Babayee,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

If the issue is particular with the Wi-Fi, we have also created these articles that may help address the concerns raised:

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wi-Fi troubleshooting steps - No Internet/Connection

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.