Get online support
Hi, lately my wifi keeps dropping out.
I have a google mini and the music stops playing every few minutes.
I have a smart tv with Netflix and the speed test on that was approx 8Mbps and the quality was very poor, the video looked liked 480p video. The TV is approx 3-4 metres away from the router going through 1 gyprock wall. I never had that problem in the past.
I have performed a speed test on my smartphone and the results were approx 48Mbps sitting right next to the modem, but Im not sure if that is a true indicator.
I have read other posts and I believe I have the lateset firmware for my Archer VR1600v router, and there doesnt seem to be any firmware file on TP-Links website for my router.
Speed through the ethernet cable is fine without any obvious trouble. I have 2 pc's connected to it, and the TV can alternatviely connect via ethernet as well.
I have FTTC.
Any help greatly appreciated.
Thanks in advance.
Hi @Budz_1
Welcome to the Community!
For customers experiencing issues with their WiFi connection, we've created some articles that will guide you on how to improve it.
Here are the links:
Also, an article is available for troubleshooting a Slow speed issue.
Let us know how it goes.
BasilDV