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About Budz_1

since ‎03-10-2020
‎24-02-2024
Budz_1
Level 2

Re: No internet since Monday

by Level 2 in Broadband Internet
‎24-02-2024 01:38 PM
‎24-02-2024 01:38 PM
My Internet has been down since Tuesday 20/2, but I'm not on Sydney. No DSL or Internet light on my modem. Rang 4 times, 3 times told I would get a call back from the automated answering service, never got it. One time I did speak to them, they said they escalated my case to nbn Co and would hear from them in 24 hours. It's been over 50 hours and have heard nothing. I'm currently on hold with tpg for 40 minutes, still waiting. Reading thru all the posts it seems there's lots of issues but on their website there's only 3 outages. May have to go to TIO! ... View more

Re: No internet connection

by Level 2 in Broadband Internet
‎23-02-2024 10:04 PM
‎23-02-2024 10:04 PM
I've also been without Internet, as I'm writing this, for the last 4 days. I've rung tpg 3 times, twice being told wait time are longer than expected and book a call back, but I never get a call back. When I did get through to them they assured me nbn co would contact me within 24 hours. It's been 51 hours and I've heard nothing. They used to be good, but not any more. Like others have said, might have to contact TIO! ... View more

support phone number

by Level 2 in Broadband Internet
‎23-02-2024 08:41 PM
‎23-02-2024 08:41 PM
Who do I call to get support these days. I have no Internet and I've rung tpg twice today but keep getting, "wait time are longer than normal, we'll call you back" but I never get a call back. The last time I had trouble (years ago) you could ring and speak to someone fairly quickly now it seems you have to trouble shoot online. Help ... View more

Wifi dropping out

by Level 2 in Modems and Devices
‎03-10-2020 06:42 PM
‎03-10-2020 06:42 PM
Hi, lately my wifi keeps dropping out.  I have a google mini and the music stops playing every few minutes. I have a smart tv with Netflix and the speed test on that was approx 8Mbps and the quality was very poor, the video looked liked 480p video.  The TV is approx 3-4 metres away from the router going through 1 gyprock wall.  I never had that problem in the past.   I have performed a speed test on my smartphone and the results were approx 48Mbps sitting right next to the modem, but Im not sure if that is a true indicator. I have read other posts and I believe I have the lateset firmware for my Archer VR1600v router, and there doesnt seem to be any firmware file on TP-Links website for my router. Speed through the ethernet cable is fine without any obvious trouble. I have 2 pc's connected to it, and the TV can alternatviely connect via ethernet as well. I have FTTC. Any help greatly appreciated. Thanks in advance. ... View more
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