Wifi secured no internet

[Hongsonlam60]

Wifi has been acting up for the past few days and finally died on me today. It's been on "secured, no internet" all day and I'm pretty fed up as I've needed it to be in a Webinar all day and have been using my hotspot for the whole duration of the 8 hours.
Checked the modem and the internet light is not green. Basically tried everything restarting both the modem and NBN router, unplugging and replugging the lines. Even restarted my devices in case those were the issues but nothing.

[BasilDV]

Hi @Hongsonlam60

Welcome to the Community!

We were able to locate your account using your community details and understand that you've contacted our tech team yesterday.

The case has been raised to our Engineering team for further investigation and an assigned Engineer will be in touch with you via SMS or phone call within 24 to 48 hours.

Stay safe and have a good day.

BasilDV