TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

Will any FTTN modem work on the TPG network?

jodiglen
Level 2
Level 2
‎10-01-2018 11:25 AM

Just had the NBN tech diagnose our NBN fault to be the Modem. He said TPG will replace it, When will this new modem be dispached? Can I use a FTTN modem from another ISP while we wait for the new one to arrive?

0 Likes
Reply
2 REPLIES 2
jovialnz
Level 3
Level 3
‎10-01-2018 04:02 PM

From my understanding any VDSL modem will work for data but only TPG supplied modems will work with their VOIP service.

0 Likes
Reply
BasilDV
Moderator Moderator
Moderator
‎11-01-2018 02:30 PM

Hi @jodiglen,

 

I checked the account and seen that the replacement modem was already approved today and our Engineering team is waiting for further update on the delivery details.

 

Please be advised that metropolitan deliveries to capital cities are normally made on the next working day. Deliveries in other areas are normally made within 2-7 working days, depending on your location.

 

If you have a NBN FTTN VDSL2 modem available, it may work given that you configured it with the correct settings such as entering your correct TPG username and Password.

 

You may refer on this link for more information on some of the compatible modem for NBN FTTN/B.

 

Kind regards,

Reply