I had one of your techs visit my home yesterday and diagnosed a faulty modem which he took away.
As he had no replacements modems available can you please confirm a new modem has been sent and its ETA. I have been without internet or voip since Christmas day.
Welcome to the Community!
Our record shows that a modem replacement has been sent and it is currently on board with driver for delivery.
In case you fail to receive the equipment, we'll send the consignment number via private message and you can contact Startrack (132345) to check its whereabouts.