Hi @umjee111 ,
Welcome to the community!
We're sad to know that you're considering to cancel the service with us. We'd like to arrange a call from one of our Account Specialists to discuss you the details of cancellation.
We'd like to get your best contact number and preferred time.
In case you need a reference: How do I private message (PM) in the community
An email has been sent from our Accounts Team as they have tried contacting you to no avail. Your account will remain active with no changes made.
You may reply directly to the email sent should you have further queries.
We will need to receive a written cancellation notice in order for your request to progress, @umjee111.
I would highly recommend to reply to the email directly to finalise the disconnection of your service.