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cancellation nbn service

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Level 1b

Hi, my ID is xxxxxxx

 

how do I cancel for my internet service?

 

there is no contract, and  I should back to my country soon. 

 

could you please cancel, my account? 

 

thanks

6 REPLIES 6
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Moderator

Hi @umjee111 ,

 

Welcome to the community!

 

We're sad to know that you're considering to cancel the service with us. We'd like to arrange a call from one of our Account Specialists to discuss you the details of cancellation.

 

We'd like to get your best contact number and preferred time.

 

In case you need a reference: How do I private message (PM) in the community

 

Cheers!

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Moderator

Hi @umjee111, we have arranged an account specialist to contact you between 1PM an 4PM QLD time today to address this concern.

 

Let us know should you have further queries. Thank you.

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Moderator

Hi @umjee111, our Accounts Team tried to contact you, but to no avail. Please PM us your availability and best contact number so we can advise the team to process a callback. Thank you.

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Moderator

Hi @umjee111

 

An email has been sent from our Accounts Team as they have tried contacting you to no avail. Your account will remain active with no changes made. 

 

You may reply directly to the email sent should you have further queries.

 

 

Thank you. 

 

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Level 1b

I contacted account team on today. 

 

They said, will close my account.

 

thanks for the yout support. 

 

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Moderator

We will need to receive a written cancellation notice in order for your request to progress, @umjee111

 

I would highly recommend to reply to the email directly to finalise the disconnection of your service. 

 

 

Thank you.