modem intermittent connection issues

[fasho]

ive had my FTTB modem for 5 years now and is acting up
can i get a replacement for this?

[Angeli]

Hi @fasho,

Welcome to TPG Community! 

Kindly private message to us the following, so we can assist you with your modem inquiry. 

TPG customer ID / username:

Registered name:

Address:

How do I private message (PM) in the community

Thanks,

Angeli

[Angeli]

Hi @fasho, 

I've received your private message and a callback with our tech team has been organised to check on your current modem to determine if a replacement of hardware is necessary. You should hear back from them between 3:30-5PM NSW today via mobile. If you have another preferred callback time, please let us know.

Regards, 

Angeli