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modem intermittent connection issues

fasho
Level 2
ive had my FTTB modem for 5 years now and is acting up
can i get a replacement for this?
2 REPLIES 2
Angeli
Moderator

Hi @fasho,

 

Welcome to TPG Community! 

 

Kindly private message to us the following, so we can assist you with your modem inquiry. 

 

TPG customer ID / username:

Registered name:

Address:


How do I private message (PM) in the community

 

Thanks,

Angeli

Angeli
Moderator

Hi @fasho

 

I've received your private message and a callback with our tech team has been organised to check on your current modem to determine if a replacement of hardware is necessary. You should hear back from them between 3:30-5PM NSW today via mobile. If you have another preferred callback time, please let us know.

 

Regards, 

Angeli