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Hi @fasho,
Welcome to TPG Community!
Kindly private message to us the following, so we can assist you with your modem inquiry.
TPG customer ID / username:
Registered name:
Address:
How do I private message (PM) in the community
Thanks,
Angeli
Hi @fasho,
I've received your private message and a callback with our tech team has been organised to check on your current modem to determine if a replacement of hardware is necessary. You should hear back from them between 3:30-5PM NSW today via mobile. If you have another preferred callback time, please let us know.
Regards,
Angeli