tp-link ax1500 archer ax10 internet connection issue

[ibby]

i brought a tp-link ax1500 archer ax10 and it will not connect to the interent ive tried manny times but it still wont connect.

could it be the modem and if so which modem should i get to fix this

or do you guys not surport it

[Riezl]

Hi @ibby, it appears that this equipment is a Dual Band Router Only.  If you are using NBN FTTP service, this may work provided that the settings are properly configured to your TPG account details.

We'd like to take a look at your account to check what type of service you have from us. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community