i brought a tp-link ax1500 archer ax10 and it will not connect to the interent ive tried manny times but it still wont connect.
could it be the modem and if so which modem should i get to fix this
or do you guys not surport it
Hi @ibby, it appears that this equipment is a Dual Band Router Only. If you are using NBN FTTP service, this may work provided that the settings are properly configured to your TPG account details.
We'd like to take a look at your account to check what type of service you have from us. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
My existing service is from another service provider and using the above router, I am thinking to switch to TPG Home Superfast plan. Will the router be compatible? My connection is NBN HFC.
Welcome to the Community!
Looking at the specification of the said router, it is compatible with Gigabit speed.
This means that it should work with TPG NBN service as well.
Things to remember:
Please choose wisely upon applying for the service.
Yes, it said it is Gigabit compatible .. i just had some hesitation because some one in the thread says he couldnt make it work.
I am applying for Home Superfast plan on NBN HFC, does it make any difference? Also, is it also Home Ultrafast plan compatible?
Since it is a Gigabit router, then it should support the Ultrafast plan of NBN as well.
You may check the specification of your router via the Manual or the Equipment manufacturer for more detailed information.