Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.
Hi @Ashok7 ,
Thank you for contacting me, I can see you still have ADSL and FTTC is in progress, you can try installing your NCD( NBN box),
Here is the link how to set up.