5G Internet No Connection

[BasilDV]

Hi @Sunnie

We did not detect any fault or outage within the network.

What troubleshooting have you tried so far? What's the light status of the modem/router?

BasilDV

[Sunnie]

Hi Basil

I tried :
1. turning off the modem for 10seconds and plugged back in
2. Pulled out the LAN cable and put back in.
3. Logged into the modem 192.168.1.1 to see the status. It shows connected
4. Tried Wifi connection on all mobile phones and tablets, none worked

[BasilDV]

Thank you @Sunnie

Are you currently home? We've checked the account and it shows that you've contacted our Tech team earlier and was not able to proceed with the troubleshooting since you weren't home.

BasilDV

[Sunnie]

Yes I did ring to check if there is any outage again. I am home now

[BasilDV]

Hi @Sunnie

Are you still not able to access the internet?

BasilDV

[Sunnie]

No internet at all .. both LAN and WiFi isn’t working

[BasilDV]

We'll chase this with our Tech team and have someone to call you between 4:30PM - 5:30PM today.

BasilDV

[Ahra_G]

Hi @Sunnie, a member of our Tech team tried contacting you to no avail. May we know if we can perhaps reschedule the call tomorrow, 19 Oct? Do let us know of your preferred time. 

Thanks! 

Ahra_G

[Sunnie]

I received no missed call. I’ll b available tomorrow from 10am WST

[Angeli]

Hi @Sunnie, 

We'll have our tech specialist to ring you then. 

Cheers!