ADSL failed. New NBN Bundle Worked 5 minutes then failed. As of 13-5-20 TPG Down 8 weeks now.

[TonyR]

How do I get technical support!!??

I got NBN because my DSL was down for 3 weeks and no tech support, now no tech support for NBN either.

Nothing answers. I now have no TPG for 3 weeks.

Bad.

[RajenS]

Hi @TonyR 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[RajenS]

Hi @TonyR 

  looking at your account now 

Thanks 

Rajen 

[TonyR]

Thanks.

The NBN box all LEDS green.  But it was very hot.

[RajenS · Accepted solution]

Hi @TonyR 

 I reset the NBN box remotely. 

you should be able to browse now. 

please give me an update 

Thanks 

Rajen  

[TonyR]

Thank you.

If it happens again can I reset it?

[RajenS]

Hi TonyR, 

You will be alright now on, seems some firmware update gone through.
I will highly recommend resetting tp-link router as well (By press and hold the reset button for 4sec., not power reset)

If you still got issues, please send a PM.

Thanks
Rajen

[TonyR]

Hi Rajen 

Sorry to say its offline again. I dont know if its a design feature of router but "Internet" LED is very dim when internet is working. Now it is OFF and we have no internet.

---

@RajenS wrote:

Hi TonyR, 

You will be alright now on, seems some firmware update gone through.
I will highly recommend resetting tp-link router as well (By press and hold the reset button for 4sec., not power reset)

If you still got issues, please send a PM.

Thanks
Rajen

---

[RajenS]

Hi @TonyR 

       Looking at your account now, 

Thank 

Rajen

[TonyR]

Do you have any news, our TPG new NBN internet still down :-(