Hi LHB,
Welcome to the TPG Community!
I was able to locate your account using your Community details and have seen that you signed up with the NBN FTTN service.
We are dependent on our wholesale provider to connect your service, therefore we are subjected to their connection timeframes & their scheduling. You may check your email to see on when the installation date would be.
You may also use this link to check the progress of the installation: Installation Tracker
Should you have further queries, please don't hesitate to let us know.
Cheers!
