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Already going to 3rd day without connection

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Level 2

I had an NBN FTTC installation 2 days ago. The NBN device is showing all the lights blue, but the router sent by TPG does not connect. I have tried different channels to communicate, but apparently nobody is looking my case at all. I already spoke at least with 2 people on the phone (after waiting 2 hours in both cases!!!) and at least 2 on the chat as well. The chat says they will redirect me to the case manager and nothing happens!!! What should I do now? The whole country is progressing to a lock down and I cannot have internet thankfully for TPG!

4 REPLIES 4
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Level 2

Now going to the 4th day without connection

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Level 2

exact same thing for me! I wish I had seen all of these issues before I started my application. 
Did they try to schedule a technician for you? i have not heard from tpg about a technician

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Level 2

Nothing so far, and the online chat doesn't help much. Always I have a promise someone is gonna call, but it didn't happen.

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Level 2
So..so...so angry
Such terrible i customer service!
Called twice today n after an hour of holding the line...phone drops off!
No one has bothered to call back n find out abt connection
Considering to cancel n go to Teslstra