Awaiting Account Activation

[jamesthekerbal]

Hello,

I have been waiting for nearly 3 weeks for internet access. 24 hours ago I recieved an SMS saying activation is required to which I replied yes and I still have no access. I have attempted to resolve this through chat but I keep getting told to hold the line while I'm transferred to a different group and after an hour or two the chat is 'ended by support staff'.

Please tell me what I need to do to connect to the internet.

ID: 6786829

[David_M]

Hi @jamesthekerbal 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @jamesthekerbal 

Our systems show your NBN-HFC 50/20 service installation is still progressing.

https://www.tpg.com.au/support/trackmyorder

If you have the black NBN-NTD onsite, you can check it is plugged into a coax socket, and setup your equipment ready for the activation. It may just start working once NBN finish the provisioning.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/td-p...

Regards,

David_M

[jamesthekerbal]

I've now recieved an SMS saying remote activation failed, appointment required for activation.

[jamesthekerbal]

A technician arrived today and replaced the HFC box for instant connection. Thanks TPG I'm now online.

[David_M]

Hi @jamesthekerbal 

Glad we could help!

Its a bit different ATM, but were working around it best we can.

Thanks,