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Ongoing no Internet Connection

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Level 1d

So we received a technician on Friday for the fourth time this month to resolve this ongoing issue with our internet! Now, apparently we are to get another technician to fix this issue, when the last technician didn't even really know why she was here.

I want this fixed as soon as possible as I, as a registered nurse currently working in a pandemic, require internet to check my roster properly. I also have not been able to pick up extra shifts each and every time I am required to wait at home for 4 hour intervals for a technician.

My partner and I are at our wits end and this ordeal is starting to impact us mentally as well as the previously mentioned financial impact as we are both essential workers currently going through lock down without internet and our usual unwind activities are impossible.

This is honestly unacceptable as it has been going on for close to 5 weeks now and it seems your company has shown little to no willingness to make this process much easier.

Should this issue continue without more compassion and attentivness, we will be forced to close our account and request a full refund as well possibly seek reperations for time spent on hold trying to contact your company and waiting for the aforementioned technicians
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @Marpal 

 

          Good to see you are online now 

 

CallerID: AVC*************
20min avg. speed: download 40Kbits/s, upload 47Kbits/s
Connected at: 2020-04-30 11:07:07
Connected for: 3h 

Thanks 

Rajen 

 

View solution in original post

17 REPLIES 17
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Moderator

Hi @margaretschmidt 

 

         Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.
kind regards

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Moderator

Hello margaretschmidt,
Thank you for being a part of the TPG Community. Apologies for the frustrations you have expressed, I would like to take a fresh look at your connection issues.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

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Level 1d
PM sent
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Level 1c
Has this been resolved? I’m on my third week, I do the rosters and can’t access the system, so frustrating when they don’t even follow up
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Moderator

Hi @Marpal 

 

           

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

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Level 1d
Can someone please reply to my message with my details as they have been left unread.
Thanks Smiley Happy
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Moderator

Hi @margaretschmidt 

 

          checking your account now, 

Thanks 

Rajen  

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Level 1d
Would love to hear the outcome of this
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Moderator

Hi @margaretschmidt 

 

                   

NBN having some network issues around your Aera, soon you will receive a call or SMS to confirm your appointment, 

This is what I found in the NBN system about network Issue,

 

Netwrok.jpg

 

Thanks
Rajen