I have been waiting for nearly 3 weeks for internet access. 24 hours ago I recieved an SMS saying activation is required to which I replied yes and I still have no access. I have attempted to resolve this through chat but I keep getting told to hold the line while I'm transferred to a different group and after an hour or two the chat is 'ended by support staff'.
Please tell me what I need to do to connect to the internet.
Our systems show your NBN-HFC 50/20 service installation is still progressing.
If you have the black NBN-NTD onsite, you can check it is plugged into a coax socket, and setup your equipment ready for the activation. It may just start working once NBN finish the provisioning.