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Blue lights flashing while connecting nbn FTTC

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Level 1c

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I got an nbn box and a router today and have been trying to connect the nbn box first as per the manual

 

but the DSL light and the connection light have been flashing for hours

 

I have reset it multiple times, but did not work

 

Then tried other wall phone sockets, but did not work either

 

Do I have to do something else?

 

Or should I leave the nbn box turned on longer?

1 REPLY 1
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Moderator

Hi @rokswc201 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and it appears that the service is not yet installed/active, which is why the internet is not working.

 

We understand that you were able to reach our NBN provisioning team today and NBN technician visit is booked to finalise the installation of your account.

 

Further updates will be given by your case manager.

 

Should you require further assistance, please let us know.

 

Regards,

BasilDV