Hi @annelises1,
Let's have a look at what seems to be the issue. Have you perhaps tried doing a factory reset?
Please shoot us a private message with your Customer ID or username so we can assist you better.
Thanks!
Ahra_G
I have an NBN router but it is broken... it's giving no signs of connection, just constant clicking noises and flashing lights. It needs to be replaced before I can connect to the network.
