u could be right also, apolagies I may not have explained it well either as I'm just going by what our techs have found the issue to be, and advised there has only been 2 ways to resolve it, which is the opting out of Cgnat like the Aussie guys who have done it this has resolved the issue , OR change the setting on router from default DNS to Google DNS . So far my partner rang TPG twice , they didn't know what he was talking about re changing the DNS setting to google DNS and advised They didn't understand what he was asking when he said we needed to opt out of CGNAT or get a static IP. He told them to call me which they did 3 times however all 3 times they called I couldn't answer, I was cursing trying to restart my computer etc as this is the only way to solve it and get it working sometimes, and at tines ive had to restart 7 times before it worked, 🤦♀️everyday.....and every minute im off restarting im losing money and now may have to travel 1.5hrs each way into the office because if it...as I mentioned ,its only us that are with TPG , Belong and Aussie who experience the issue, those with Aussie have opted out of cgnat and not had the issue since 