Can’t activate NBN

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Level 1b

Power light is blue, connection light is blue blinking, others are none. My ID is:**********

6 REPLIES 6
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Moderator

Hi @wwtxyhome 

 

Thanks for your query!

 

Let me have a look for you, and I will get back to you ASAP.

 

Regards,
Karl

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Moderator

Hi @wwtxyhome 

 

Can you please confirm your modem/router and NBN NCD is connected like the image below and powered on?

FTTC Setup.png

Regards,

Karl

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Level 1b
Connection is correct. Router is power on. Modem is power off.
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Moderator

Hi @wwtxyhome 

 

I'm not picking up the NBN NCD when I ran my test. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl

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Level 1b

I tried again, but it didn't work. The connection light is still blue and blinking.

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Moderator

Hi @wwtxyhome

 

We understand that our NBN Provisioning case managers were able to get in touch and reserved an NBN technician that will help with the installation/activation of your NBN service.

 

Stay safe and have a good day.

 

BasilDV