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Cancellation before installation

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Level 1b
Dear Customer,

Username: geoffro007
Customer ID: 6771028

Thank you for choosing TPG for your NBN Internet Service.

Unfortunately, we are currently unable to activate the NBN connection to
your premises, because the installation has been requested to be cancelled.

To cancel your account, please email adsl_cancel@tpg.com.au.
Please ensure you include your ADSL username or customer ID in any
correspondence.

We sincerely apologise for the inconvenience this may have caused.

Kind Regards,
3 REPLIES 3
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Level 1b
Tpg should look hard at them selves. There is no customer service, I heard you guys were bad but I had no idea. I've tried to cancel but there is no contact from tpg. Shame on you
Level 1b
Hullo tpg. Where are you
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Level 3

Hi

I received similar message yesterday.

Would like to know your progress as it has been since March with you.

Thanks.