TPG Community

Get online support

Cannot dial out on home phone

SOLVED Go to solution
Geofbreen1
Level 2

Hi,

we cannot make external calls from our home phone.

the NBN was connected on Saturday.

how long will it take to be rectified?

geoff

1 ACCEPTED SOLUTION

Accepted Solutions
KarlB
Moderator

Hi @Geofbreen1,

 

Can you confirm if you are plugging your handset into port 1 on the back of your modem/router?

 

I have checked your voip Registration and it is showing registered. It should be up and running.

 

Thanks,

Karl

View solution in original post

2 REPLIES 2
KarlB
Moderator

Hi @Geofbreen1,

 

Can you confirm if you are plugging your handset into port 1 on the back of your modem/router?

 

I have checked your voip Registration and it is showing registered. It should be up and running.

 

Thanks,

Karl

View solution in original post

Geofbreen1
Level 2

Checked only moments ago and it seems to be working ๐Ÿ™‚