Cannot reply to tpg text message

[Pgrezoux]

I'm trying to respond to a text message from tpg which asks me to reply to their message for a technician appointment tomorrow. The text asks me to respond YES to confirm or NO to reschedule. When I respond the message won't go through.

One week without internet and I'm now looking for a new provider. 

Case number10935405

[Ahra_G]

Hi @Pgrezoux, 

We regret to learn that you are thinking of switching and we apologise for the inconvenience.

I've managed to locate the account and as per the ticket, there is indeed an appointment for tomorrow, 09 Nov 2020 between 1-5PM. 

Do you agree with the given schedule? Let us know so we can relay your reponse to our Engineering Team. 

Thanks!