To who it may concern,
Name: Eduardo Atip
I would like to cancel my Nbn immediately and request a refund for my money which I payed for NBN that includes the set-up fee. After many phone calls with tpg about my need for a technician to install a NBN box, unfortunately they refuse to send one even after I have explained the issue that we dnt have one installed but they insist. At this point, I want to cancel my NBN service that I have not used and a refund for not getting nbn connection even after paying.
I would return the modem which I have received and its unused and I demand a refund for my service
We regret to read that you've decided to terminate your account with us.
Upon reviewing your NBN order, there has been an issue with the addressing based on NBN Co's report.
We'll advise our NBN Service delivery team and have a case manager to contact you as soon as possible for further discussion.
We apologise for the inconvenience.