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Change delivery address for modem

stephenkimber61
Level 2
Level 2
‎14-06-2019 04:45 PM
  • How do I change the delivery address for my modem
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3 REPLIES 3
Anonymous
Not applicable
‎14-06-2019 08:09 PM

Hi @stephenkimber61 ,

 

Welcome to the community!

We're able to locate your account using your community details and we're able to confirmed that the modem/router has been shipped currently in transit. This only means that the shipping address cannot be change.

I sent you the consignment number via PM.

Let me know should you require further assistance.

Cheers!

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elrico
Level 2
Level 2
‎03-11-2020 11:36 AM

Hi, I just received my order dispatch number (modem delivery), but I'm not currently at the address where the service will be installed.  How can I change my delivery address?

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Anonymous
Not applicable
‎03-11-2020 12:04 PM

Hi @elrico , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and look into this.

 

To send a PM , please refer to this link: How do I private message (PM) in the community

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