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Change delivery address for modem

Level 1
  • How do I change the delivery address for my modem

Hi @stephenkimber61 ,


Welcome to the community!

We're able to locate your account using your community details and we're able to confirmed that the modem/router has been shipped currently in transit. This only means that the shipping address cannot be change.

I sent you the consignment number via PM.

Let me know should you require further assistance.


Level 1c

Hi, I just received my order dispatch number (modem delivery), but I'm not currently at the address where the service will be installed.  How can I change my delivery address?


Hi @elrico , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and look into this.


To send a PM , please refer to this link: How do I private message (PM) in the community