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Check or Reschedule Your TPG Installation via tpg.com.au/install

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Level 2

I am trying to reschedule my NBN installation to next week but I keep ringing TPG on 13 14 23 and no one is picking up and the link to reschedule online is not working.

They texted me last week to confirm and I texted back NO but they still ignored my text reply.

 

I also wanted to know if I go ahead and install NBN at my new home, does the internet at my existing home get cut off?

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Level 2
I'm getting the same issue.
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Moderator

Hi @plumptonparish 


Thanks for your query!


What exactly is the issue you are having? Can you let me know.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Level 1c

The NBN technician came and found that there is connection from the street to the house (FTTC), this morning. Now I have not received any update from NBN or TPG on the next scheduled appointment. In addition there is NCD. What should one do?

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Moderator

Hi @kuancindy,

 

Welcome to the community!

 

We'd love to help and raise this to our NBN Provisioning team for urgent handling and investigation. Please send us your account details (Username/Customer ID together with the address on file).

 

In case you need a reference: 

 

How do I private message (PM) in the community.

 

Regards, 

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Level 1c

Just message you. Thanks

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Moderator

Thanks for sending us your details. Please confirm your best contact number and preferred time tomorrow, we'll have our NBN Provisioning Team contact you for further handling and investigation.

 

Regards,