Get online support
Hi @Breettoo . Did you download the manual from the Asus website? Page 61 has details on internet connection.
The cable goes from wall socket to DSL port; no splitter is used.
Can you try these settings (page 61).
Transfer mode: VDSL WAN (PTM)
Service unit: Internet
Enable: Yes
IP version: IPv4
WAN Connection type: PPPoE
Enable UPnP: no (for now)
802.1q Enable?: Yes
VLAN ID: 2
Other settings not shown in manual:
Connect to DNS server automatically, Enable NAT.
Leave Dual WAN off.
Thanks David,
So no requirement for the NBN box?
@Breettoo . Correct.
You should confirm your type of plan by logging in to My Account/Plan and Contract details.
You can also check your address here: https://www.nbnco.com.au/learn/rollout-map
If you were sent a "NBN box" or there was one already there, you may not be FTTN.
If TPG sent you a wifi router, you should get this one working first.
Hi David,
I checked and we are on NBN FTTC. We were given an NBN box and a TPG router which has been working for over 6 months but its hopeless which is why I got the ASUS router.
@Breettoo . Use ethernet cable from nbn box to WAN port on Asus.
Change WAN Transfer mode to Ethernet WAN.
Other settings same.
Hi @Deaniselin
Welcome to the Community!
If you are under the same NBN FTTN technology, then you need to make sure that the modem/router is connected directly to the wall socket without any filter/splitter.
Make sure that your service is installed and active if you are trying to set up a new modem/router.
In order to check on this further, please send me a PM with your TPG username or customer ID number to assist you accordingly.
BasilDV