Connection box missing

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Paulshumov92
Level 2


I have just signed up for NBN 100 plan (HFC), an nbn wall socket exists at the property and i have received the modem however i have not received the connection box to set up the internet.

Can TPG please despatch a connection box asap to my property?

Kind regards
Paul

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @Paulshumov92 

 

Welcome to the Community!

 

We've edited your post as it contains your account number. Please avoid posting any account information on a public thread as it may compromise your account security.

 

We understand that you've been in touch with our NBN service delivery team and an NBN NTD box order has been placed. Once receive, you may follow the setup here: NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide

 

Stay safe.

BasilDV

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @Paulshumov92 

 

Welcome to the Community!

 

We've edited your post as it contains your account number. Please avoid posting any account information on a public thread as it may compromise your account security.

 

We understand that you've been in touch with our NBN service delivery team and an NBN NTD box order has been placed. Once receive, you may follow the setup here: NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide

 

Stay safe.

BasilDV

View solution in original post