NBN connection box

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Level 1c
I recently moved to a new property and signed up for an nbn plan and received my new modem today.



However, I have not received an nbn network connection device and am unable to install the modem.



Can you please advise how I get the NBN connection box?



thanks
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @jordand23 

 

No worries.

I will arrange for a replacement NTD to be shipped to you.

 

It will take 1-2 days to arrive in metro areas once shipped and you should receive a tracking number.

 

Thanks,

View solution in original post

13 REPLIES 13
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Moderator

Hi @jordand23 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @jordand23 

 

I have checked and your NBN-HFC 50/20 install for the service at 3056 is progressing.

 

On HFC, you will need a black NTD + modem.

Can you confiorm that there is NO Cable NTD on site at your address?

 

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/td-p...

 

Regards,
David_M

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Level 1c
Hi David, thanks for replying. I have the NBN coaxial wall socket but no box or cables. Guessing last tennants or real estate took these
Highlighted
Moderator

Hi @jordand23 

 

No worries.

I will arrange for a replacement NTD to be shipped to you.

 

It will take 1-2 days to arrive in metro areas once shipped and you should receive a tracking number.

 

Thanks,

View solution in original post

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Level 1c
Awesomeness. Do you need any further details from me to do this?
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Moderator

Hi @jordand23 

 

Nope. All good.

 

It will shipped to the service address.

 

thanks,

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Level 1c
Best ! Thanks David
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Level 1c
Is there a way to track the delivery of this?
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Moderator

Hi @jordand23 

 

PM Sent.

It says it has been delivered.

 

Thanks,