Connection

[Clintz]

My internet keeps dropping out I’ve reset it ten thousand times it last about five minutes then dropping out again I’ve checked outages in my area and there none the modem is not getting hot I’ve even left it unplugged overnight and the next morning when I plug it in and turn it on again it last about five minutes it’s has always played up since I’ve had it but now it’s getting beyond the joke

[BasilDV]

Hi @Clintz

Welcome to the Community!

We were able to locate your account and tested the line.

A possible fault was detected and needs to be investigated by our Engineers.

The case has been raised and updates will be provided within 24 to 48 hours as soon as it becomes available.

BasilDV